Repairs & Service
Technical support for SunTech veterinary monitors.
Support
Veterinary Monitor Repairs and Service
SunTech Medical provides repair and service support for SunTech veterinary blood pressure and multiparameter monitors.
How Can We Help?
If your monitor isn’t working as expected, our technical support team can often resolve the issue without a repair. Start there, and request a repair if it can’t be fixed remotely.
Schedule Troubleshooting
Book a one-on-one session with our technical support team to work through the issue together.
Contact Technical Support
For general troubleshooting questions, send our technical support team the details and we'll follow up.
Request a Repair
If your monitor needs service, complete the RMA form and our technical team will provide next steps.
Prefer email? Reach our technical support team directly at techsupport@suntechmed.com.
Before You Send Your Monitor
A few things to know before submitting a repair request.
- Please allow 2 to 4 weeks for repair and return once your product is received.
- Monitors outside the warranty period are still eligible for repair.
- SunTech Medical does not service products with moisture damage.
- Products more than 10 years old are not eligible for repair.
- Loaner equipment is not provided during the repair period.
Warranty Coverage
Warranty periods begin on the date of purchase.
Device & Accessory Warranties
Monitors are covered for 24 months. Accessory coverage varies by category, ranging from 90 days to one year.
Repair Warranty
All repairs include a 90 day repair warranty, valid from the date the monitor is shipped back to the customer.
Looking for a Newer Monitor?
Explore the full range of SunTech veterinary monitors to find the right fit for your practice.